Privacy Policy
1. About this Policy and who we are
This Privacy Policy explains how Pulse Health PLLC, doing business as Valence Clinic ("Valence Clinic," "we," "us," or "our"), handles information collected through our website at valenceclinic.com (the "Website").
Valence Clinic is an outpatient psychiatric practice located at 735 Arlington Ave N, Suite 112, St. Petersburg, FL 33701. This Policy applies only to this informational marketing Website. It does not apply to any future patient portal, electronic health record system, or the handling of patient information once the clinic is open — those will be governed by separate notices.
By using this Website, you agree to the practices described in this Policy.
2. Important — this Website is not a patient system
Please read this section carefully.
- This Website is an informational marketing website only. It is not a patient portal and is not a secure or HIPAA-protected system for health communications.
- Our contact form is for general, non-medical inquiries only.
- Do not submit any health information through this Website. This includes symptoms, diagnoses, medications, treatment history, insurance details, or any other information about your health or care.
- Information you submit through the contact form is not treated as, and is not protected as, "Protected Health Information" under the federal Health Insurance Portability and Accountability Act (HIPAA). HIPAA protections apply to the clinical care relationship, not to this marketing Website.
- If you need to share health information with us, please wait until you are in direct contact with the clinic through an appropriate, secure channel.
3. Information we collect
a. Information you give us. When you use our contact form, we collect the name, phone number, and email address you provide, the inquiry category you select, and any text you choose to write in the optional message field. (As noted above, please keep that message free of health details.)
b. Information collected automatically. Like most websites, when you visit we automatically collect certain technical information through cookies and similar technologies, including your IP address, browser type and version, device type, operating system, the pages you view, the time and date of your visit, and the website or ad you came from.
We do not ask for, and you should not provide, sensitive personal information through this Website.
4. How we use information
We use the information described above to:
- respond to and follow up on inquiries submitted through the contact form;
- understand how visitors use the Website so we can improve its content and design;
- measure the performance of our online advertising;
- keep the Website secure and prevent spam, fraud, and abuse; and
- comply with applicable law.
We do not make any health or clinical decisions based on contact-form submissions.
5. We do not sell your information
We do not sell, rent, or trade your personal information to anyone. We do not share it with third parties for their own marketing.
6. Third-party services we use
We use a small number of reputable third-party services to operate the Website. These providers may process limited information (such as your IP address or usage data) on our behalf or in accordance with their own policies:
- Cloudflare — website hosting, content delivery, and security. Cloudflare may process visitor IP addresses and traffic data to deliver and protect the site. See Cloudflare's privacy policy at cloudflare.com/privacypolicy.
- Google Analytics — measures website traffic and how visitors use the site, using cookies. See Google's privacy policy at policies.google.com/privacy. You can opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout.
- Google Ads — measures the performance of our advertising, including whether a visit led to a contact-form submission, using cookies. You can manage ad personalization at myadcenter.google.com.
- An email-delivery service — when you submit the contact form, your message is delivered to us by email through a third-party email service provider.
- A spam-protection service — to confirm form submissions come from real people and to block automated abuse.
We may also disclose information if required by law, to respond to legal process, or to protect the rights, safety, and property of Valence Clinic or others.
7. Cookies and tracking technologies
Cookies are small files stored on your device. This Website uses:
- Essential cookies — needed for the site to function.
- Analytics cookies — used by Google Analytics to measure site usage.
- Advertising cookies — used by Google Ads to measure advertising performance.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Website works. Where a cookie or consent banner is shown, you may use it to manage your preferences.
8. How long we keep information
- Contact-form submissions are kept only as long as needed to respond to and resolve your inquiry, and generally no longer than 24 months, after which they are deleted.
- Analytics data is retained according to the standard retention settings of Google Analytics.
- Security and server logs are kept for a short period (generally up to 90 days).
9. How we protect information
We use reasonable measures to protect information, including encrypted connections (HTTPS) and the security features of our hosting provider. However, no method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security.
10. Your choices and rights
You may:
- request a copy of the personal information we hold about you from this Website;
- ask us to correct or delete that information; and
- ask us not to contact you.
To make any of these requests, email us at info@valenceclinic.com. We will respond within a reasonable time.
11. Children's privacy
This Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided information through this Website, please contact us and we will delete it.
12. Links to other websites
This Website may link to other websites we do not operate or control. We are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policy of any website you visit.
13. Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. We encourage you to review this Policy periodically. Continued use of the Website after a change means you accept the updated Policy.
14. Contact us
If you have questions about this Privacy Policy or how we handle information, contact us:
Valence Clinic (Pulse Health PLLC)
735 Arlington Ave N, Suite 112, St. Petersburg, FL 33701
(727) 348-3735 · info@valenceclinic.com